Are the lessons individual?
Lessons on the platform have the formula of individual lessons (one by one), in special cases we carry out group classes.
How long is the lesson?
The lesson lasts 45 minutes.
How much does registration on MasterClass Online cost?
Creating an account on the platform is free. To register click here.
Do I have to synchronize time zones to participate in the lesson?
Make sure your time zone is correct in the account settings (the one you are in at the moment). If everything is correct – the system will automatically synchronize your time zone with the educator.
Can you record lessons?
No. Lesson recording is prohibited.
Who can become a MasterClass Online student?
MasterClass Online users can be eminent students of first-degree music schools, students of second-degree music schools, students and graduates of music academies, regardless of age.
When is the fee charged for the lesson?
Payment is made by the student on the platform before the start of the lesson.
How are payments processed?
The student receives an invoice and pays the price of the lesson set by the selected teacher using a credit or payment card (MasterCard, Visa or American Express processed by the Stripe payment system).
What equipment do I need to take a lesson?
You will need a computer or tablet with a webcam and your instrument. Internet connection is very important – the minimum speed should be 6 Mb / s (25 Mb/s recommended). You can check the quality of your link HERE. Close all unnecessary programs during the session. This is probably the easiest (and cheapest!) Way to improve connection quality. Fore more information clic here
Do you use Skype?
We use Zoom video conferencing to conduct lessons. The software is free and you do not need a separate Zoom account. Everything is integrated with the platform system. Test – registering for a free account.
Can I choose a teacher myself?
Of course. You can choose one teacher or all from a class of instruments. Just register for free on the site, it takes literally a minute!
Can I order only one lesson?
Of course. The number of ordered lessons is optional. Most teachers offer lesson packages at special price conditions. For more information, contact office@emasterclass.eu
How to sign up for a lesson?
Log in to your account, then select the calendar, find the lesson you want and click – register. That’s all.
Can I change the date of the lesson?
Yes, but no later than 24 hours before the planned date of the lesson.
How to change the date of the lesson?
First, cancel a lesson you cannot attend. Only later choose an available lesson from the teacher’s calendar. If you have to change the date of the lesson, do it no later than 24 hours before the planned lesson time. It is also recommended to send a short message to the teacher explaining the reasons for changing the schedule.
Can I cancel the lesson without financial consequence?
Yes, if the lesson was canceled no later than 24 hours before it began. If you have to cancel the lesson due to random reasons, please contact us by phone, email or via Whatsapp
